Customers most agreed on the following attributes:
I LIKE THE WAY IT FOLDS FOR STORAGE - BUT THERE SHOULD BE INSTRUCTIONS ON HOW TO CLOSE IT.
We had a narrow space between our refrigerator and the wall right where we needed a stepstool: this one fit perfectly. The only problem is learning to flod it down; there are no instructions. Basically, you just press the back of the red button while pulling up on the handle. We are very pleased with it.
I have owned this model of step stool for more than 10 years and am just purchasing another one for our second home. At first, it seems difficult to "unfold", but is extremely easy to use after a few tries. It is sturdy, handy, and, because it folds flat (1 1/2 inches), it stores in extremely small spaces.